Shipping Policy
Your satisfaction extends to every step of your shopping experience, including reliable and convenient shipping. This Shipping Policy outlines our delivery guidelines for all orders placed on our website, with complimentary shipping offered on all products, no minimum purchase required.
1. Order Processing & Fulfillment
We aim to process and dispatch all orders promptly. Upon successful payment confirmation:
- Orders are processed within 1–3 business days (excluding weekends and public holidays).
- You will receive a shipping confirmation email with a tracking number once your order has been dispatched from our warehouse. This tracking number can be used to monitor the progress of your delivery.
2. Delivery Timeframe
The estimated delivery time for all orders is 6–12 business days from the date of shipment. Please note that this is an approximate timeframe, and occasional delays may occur due to factors beyond our control, such as customs processing, carrier disruptions, or peak shipping periods. We will notify you promptly if we anticipate any significant delays to your delivery.
3. Free Shipping
We offer complimentary shipping on all products available on our website, with no restrictions on order value or product type. This free shipping applies to all deliveries, with no additional fees or surcharges added at checkout.
4. Order Tracking
Once your order is shipped, you can track its status by clicking the tracking link provided in your shipping confirmation email. If you do not receive a tracking number or encounter issues with tracking your order, please contact our customer service team for assistance.
5. Missing or Damaged Shipments
If your order does not arrive within the estimated delivery window, or if you receive a damaged or incomplete shipment, please contact our customer service team within 7 days of the estimated delivery date. We will investigate the issue promptly and arrange for a replacement, reshipment, or refund as appropriate, at no additional cost to you.